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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32040
Experience:  Over 15 years of consulting to the IT industry
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I have a Kindle Paperwhite I haven't used it years, I

Resolved Question:

I have a Kindle Paperwhite I haven't used it for 2 years, I loaded3 books on it a few weeks ago and have paid for them .AfterI switched it on amessage appeared saying there was a problem with my credit card on file , the date mentioned is20. 11.14. I am unable to remove this message , please help , thank
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 6 months ago.
the problem page is still there
Expert:  Richard replied 6 months ago.

ok, Visit the page for your account via your computer here https://www.amazon.com/manageyourkindle

- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update

Then tell me if it removes the page please

Customer: replied 6 months ago.
I cant afford more money
Expert:  Richard replied 6 months ago.

No more money is needed..... I just need you to do the instructions I gave please.

Customer: replied 6 months ago.
The problem has been solved thank you
Expert:  Richard replied 5 months ago.

ok, but then why did you make a complaint about me giving me the worst possible rating if I solved your problem Judith?

Or was this a mistake? As you provided a bad rating of my services...

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32040
Experience: Over 15 years of consulting to the IT industry
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