Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and use it.
Let me know the results please
ok, Visit the page for your account via your computer here https://www.amazon.com/manageyourkindle
- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)
On the right side select "Settings"
Under 'Kindle Payment Settings' (first option)
Click 'Edit Payment Method'
Change your credit card details.
Restart your Kindle and it will update
Then tell me if it removes the page please
No more money is needed..... I just need you to do the instructions I gave please.
ok, but then why did you make a complaint about me giving me the worst possible rating if I solved your problem Judith?
Or was this a mistake? As you provided a bad rating of my services...