Hi there and welcome
Can you tell me which version of outlook you are referring to Maria?
Or are you referring to the outlook.com website?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, I am not sure what information you gave Maria, but it is not from following my instructions.
Can you please take the time and follow the instructions I gave you so I can connect to your computer.
I have repeated them again below
go to www.teamviewer.com
No, you did not do any of the instructions I gave you.
yes, still waiting on your please to complete all the instructions I gave and give the ID and Password.
I am available, I have been responding to you the whole time.
Now that you have the program installed, Open it and give me the ID AND PASSWORD *****
I asked you to open the Teamviewer program you just installed, and provide me the ID and Password it gives you please
Open Finder, click on applications and you will see it there to open by clicking on it, like opening any of your programs