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Welcome, I am Cory.
What is the Hotmail address?
Have you filled out the form that says, "Recover your Microsoft account"?
In the screen with the text number, please choose, "I don't have any of these" and continue with the recover form.
I have attached an example of how to find it.
When you requested the remote service, it failed because of payment earlier. I can send you another request and see if it works.
Did you get the remote offer?
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=331bcbd1-320f-46cf-843c-60a73eaa61e8 and follow the prompts to connect remotely.
Are you able to connect?
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=331bcbd1-320f-46cf-843c-60a73eaa61e8and follow the prompts to connect remotely.