Hello, and thank you for using this service.
Please try the following steps. If they do not work, then let me know exactly what happened, and about how old your Kindle is:
Please don't forget to rate my time and help to you before you go. If you need any further assistance, please just reply to this conversation. Thank You.
You're very welcome, and please remember that technique if this problem happens again. :)
Thanks for the positive rating, and thanks for using Just Answer.