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Hi there and welcome
Can you tell me please the model of your phone
You will have to reset the phone Ronald if you cannot get the fingerprint is not being read and you forgot the password.
It will remove all data and return the phone to new, but this is the whole reason for the security, to protect the data.
To do the reset
Once done, the phone is as new and you can then set it up and use it again
Let me know please how you go