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Hi there and welcome John
Where exactly are you being asked for the password? On the actual printer itself?
ok, on the printer, Select Setup, then Tools, then Restore Factory Defaults. "Restore Factory Defaults" is the last item on the list and you will have to scroll down to see it.
Once done it should then remove the password
Let me know the results please
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Is it still saying offline?
It is the mainboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by resetting it. This also explains the password *****
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
ok, though the indian people cant hurt you if you hang up on them
correct, the place of purchase
your welcome John