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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36570
Experience:  Over 15 years of consulting to the IT industry
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I have successfully set up the Simply Broadband package, but

Resolved Question:

I have successfully set up the Simply Broadband package, but can't get my I pad set up.
I may have incorrectly entered the password
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the message you get when it fails please?

Customer: replied 1 year ago.
WIFI not connected
Expert:  Richard replied 1 year ago.

Ok, can you go to settings, wifi and then press on your wifi network

Then enter the password ***** asked and it should then connect

Let me know when you have done this please.

Customer: replied 1 year ago.
Message "unable to join the neworrk TALKTALk etc
Expert:  Richard replied 1 year ago.

Thanks

Can you remove the power to the TalkTalk router, then wait 5 minutes, connect the power again and try to connect the iPad again and tell me what happens please

Customer: replied 1 year ago.
I have done as you suggest, but still the I pad shows "WIFI not connected"
Expert:  Richard replied 1 year ago.

yes, as you need to actually connect to the wifi please

So

go to settings, wifi and then press on your wifi network

Then enter the password ***** asked and it should then connect

Let me know when you have done this please.

Customer: replied 1 year ago.
It come up with a list of neworks (including the right one) and this time asked for the password, which I very carefully entered. It still shows WIFI not connected.
I have successfully connected a Tablet
Expert:  Richard replied 1 year ago.

ok, go to settings, general, reset, reset network settings.

Once done, try to connect again to the wifi network and tell me if it connects please

Customer: replied 1 year ago.
I have done as you say, but it still comes up with "unable to join the network TALKTALK etc"
Expert:  Richard replied 1 year ago.

ok, it does point to an incorrect password...

Where are you getting the password *****?

Customer: replied 1 year ago.
From the card which came with the router. It worked on the tablet.
Expert:  Richard replied 1 year ago.

ok, look on the back of the router, you see the reset hole and button?

Customer: replied 1 year ago.
OK
Expert:  Richard replied 1 year ago.

ok, use a paperclip and push and hold the reset button in for 10 seconds then release.

Then wait 5 minutes, try to connect the iPad to wifi and tell me what then happens please

Customer: replied 1 year ago.
Still getting "Unable to join nework etc"
Expert:  Richard replied 1 year ago.

ok, we will need to reset the iPad

This will remove all data from it and return it to new, but this we cannot avoid, as it is necessary to so.

To do this, go to settings, general, reset, erase all content and reset settings.

Once done, setup the iPad again like when you first received it and tell me if it now connects please.

Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thanks

On your computer

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I guess I will have to have a visit from a computer specialist, as I am now at loss what to do. At 88 years of age there are limitaions
Expert:  Richard replied 1 year ago.

Can you tell me on which step you got stuck please?

Customer: replied 1 year ago.
Have decided to call it a day, but thanks for you help

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