Hello welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or is this a Mac PC?
How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge,Mozilla, Google Chrome,Safari?
Note: - Please reply using the box below.
Thank you for the details.
Which email service are you using in outlook let me know the part after @ in your email id for example @ yahoo.com?
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=50974f78-1bfd-4937-87b3-32775f73c87d that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I had restart the PC manually.Check your Hotmail after the restart and let me know the result.
Glad to know that and Thank you for letting me know.