Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. I will need to ask for a few details before I could venture to advise you, so please tell me:
1. What message, exactly and in full, do you see on your Apple computer, indicating that the printer is not connected?
2. And, when does it appear? presumably after sending a print job, but also perhaps after bootup, or after other operations.
3. Has your printer worked previously?
4. Have you tried sending a print job from more than one app ? (sometimes one app may have a problem with printing.)
So, does the Apple computer say, "Printer not connected", without your sending any print job to the printer at the time or immediately before?
No need to try printing from your phone... but if you feel like it, that could reveal something about this case.
Don't worry - that request or offer was generated by the JustAnswer.com website, not by me. I don't think this is a Secure Remote Assistance type case yet, myself.
If you had another printer installed and working on this computer previously, then is it possible that the print job request was sent to that former printer? Please double-check on that point. (You see, when a printer was formerly installed, it was not necessarily removed from the computer even if it is physically absent now. This can cause the default printer to accidentally be set to that former, now absent, printer, causing print jobs to fail.)
Is your computer (the one you're trying to print from) connected to the internet?
I will be preparing some instructions for you, and post them in a moment... but first tell me please, what MAC OS X version is on your Apple computer?
Thank you for the information.
Here are instructions for what to do, to reset the printing system... which might get the printer working:
click Printers & Scanners.
Hold down the Control key and click in the list, at the left,
then choose “Reset printing system” from the menu.
...after you reset the printing system, the list of printers in Printers & Scanners is empty. So you will need to Add back in the printer (HP Officejet 6500A) at this point.
Then try some simple print job, please. See if the print job goes through.
If you are still online, please let me know how the reset of the printing system went. Thanks.
I regret the difficulty.
You may have to use a utility to set up the printer. I am seeking that utility, just a moment, please.
Do you know the IP Address that your printer is currently set to? it will be required, for adding this networked printer back into the system.
If you do not know it, printing the Network Configuration Page from the printer will have the IP Address (four numbers separated by periods).
If you need details for printing that information page, let me know.
On an HP 6500A... (making sure I am giving you the right instructions, please wait a moment...)
On the HP printer, press the SETUP button - a wrench icon should distinguish it.
Then press the right-arrow ( > ) button, to scroll through the options and find
and then press OK.
Then use the right-arrow again, to scroll through and find
Print Network Configuration Page
The IP Address for the printer should be listed on that page, as four number separated by periods.
Let me know when you have found it, please, if you are ready to carry out more instructions for using it to add your networked HP printer again.
(post made by mistake, my apologies.)
None of that information is useful. (Apologies: I mean none of that is an IP Address... it is useful to know, though.)
Your printer is not connected to the network, it sounds like. "IP Address not applicable" certainly implies that.
That would explain why it isn't printing. (You last used it two weeks ago. I presume the broadband provider was switched in that interval?)
You need to re-connect it to the network. The new network that is. Try having it scan for networks, then choose the TNCAPA[etc.] one from the choices found... that would be easier than typing that long network name in.
(pardon me - posting made by mistake by a system error.)
Right. Vacations are always good in July and August (except maybe in Argentina.)
Do you wish to close the case now, or just come back to it after vacation?
That's fine. Enjoy your trip. Thank you for checking with me about this, I appreciate it.