Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you have fully formatted the hard drive (deleted all the partitions that might have existed) before installing Windows 7?I am awaiting your reply.Thanks,IT Miro
New hard disks come pre-formatted and should work without re-formatting them, however, since you are experiencing problems with installing Windows 7, I suggest manually delete and/or format the existing partition(s).
Please see these two images I attached. Did you see one of those windows upon installing Windows 7?
OK. Has everything worked properly with the previous hard disk? Also, have you made any other changes to the computer except putting a new hard disk?
Please attempt to load / install Windows 7 again, and if you see the same blue screen again, please check if you see an additional text displayed next to the "0x000000C5" error code, such as the "DRIVER_CORRUPTED_EXPOOL" message or something else.
OK. Please tell me which hardware components are currently plugged into the laptop, such as external mouse, keyboard, external hard drive, printer, etc?
From what I can see, the 0x000000C5 error code refers to incompatible drivers. Maybe you need to install Windows 7 64-bit instead of the 32-bit version.
Do you have a Windows 7 64-bit installation disk?
If you have another working computer that is able to access the Internet and burn a blank disk, you can go to this link to download the Windows 7 64-bit ISO file:
If the link doesn't work, or if your product key wasn't accepted, let me know and I will look for another link.
OK. Do you know if your product key is for Windows 7 Professional or another edition?
Here is a direct link for the Windows 7 Professional 64-bit ISO file:
It is 2.5 GB in size, so it will take some time to fully download. When done, insert a blank DVD and burn the ISO file. You can use a program named Free ISO Burner to burn it onto a DVD. It is free and can be downloaded on this link:
http://tinyurl.com/no2zumyStart Free ISO Burner and insert a blank DVD. Click Open and locate the Windows 7 file you downloaded and then click Burn. Wait for several minutes for the burn process to finish.After that, you will have a fully functional Windows 7 Professional 64-bit installation disk. Insert it into your Acer laptop, and hopefully, it will install without any problems.
Let me know the results.
The "Error Sending End of Post To ME" refers to a problem with the BIOS. I suggest resetting the BIOS settings to factory default.
Let me check for an alternative download link. Hold on...
OK, maybe it just displays that error since there is no valid boot record found.
The direct link I sent you no longer works. You will need to go to this web page:
and click on the second "Download" button to download Windows 7 64-bit version located in the "Windows 7 Professional ISO download links" section.
Great! Let me know if the 64-bit version was accepted.
No problem. Take your time and let me know how it went.
The "0x00000e9" error code refers to a problem with a hard disk detection. First, access the BIOS by restarting the computer and pressing the F2 key. There check the General or Info tab to see if the hard disk is detected.
Next, go to the Boot tab and check if it mentions anything related to SATA, AHCI and Secure Boot - if it does, let me know what is selected (enabled).
The boot sequence always displays the same options, such as hard drive, CD/DVD drive, USB, etc, even though they may not be present. To confirm if the hard disk has been successfully recognised, look in the first tab in the BIOS - General or Information.
If you can see "IDE0 Model Name" or "SATA0 Model Name" or similar information about the hard drive, please what it says about it.
OK, it refers to a Hitachi 500 GB hard disk; however, I am not sure what is causing the problem with the Windows installation.
For testing purposes, I suggest powering off the laptop and taking out the hard disk. While the hard disk is out, load the Windows setup from the installation disk and check what happens. In normal circumstances, it should tell you that there is no hard disk drive present, or to load the drivers for it, but if you continue to see blue screens or auto shut downs, then the cause of the problem is with something else.
Check that and let me know what happens.
OK. Since there are more errors when the hard disk is plugged in, it is possible that Windows 7 was only partially installed on it, causing the problem with the re-installation.
My suggestion is to put the hard disk drive into an external hard disk enclosure and connect it to another computer. It will be recognized as a removable disk drive. You can then fully format it and then put it back and try to re-install Windows 7 again.
Or, if you have another working hard disk drive, you can put it and attempt to re-install Windows 7.
An external hard drive enclosure looks something like this:
It doesn't cost much. It allows you to take an internal laptop hard drive and make it into an external, removable drive that you can connect to another computer using a USB cable. From there, you can format yours. Select slow format by unchecking the "quick format" box since that is a more reliable format method, although it takes longer to finish.
However, it is also possible that your new hard drive is faulty, so, if possible, get another one and try with it.
If there is anything else I can help you with, let me know.