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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What is the model of the device this is happening on?
okay, thank you. What is the internet browser that you are using on the HP?
Do you have another browser you can try?
okay, try this please>
no problem, take your time.
no, it is at the top right of your internet explorer screen.
open Internet Explorer in the desktop, select the Tools button(looks like a gear), and then select Internet options.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
okay, try this next please>
normally it will ask for a password ***** your not logged in as admin already.
okay, try running the cmd without admin
okay, try this next>
Then reboot the computer, the adapter will automatically reinstall
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