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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
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Experience:  Computer specialist
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My internet connection isn't working it says internet has

Resolved Question:

My internet connection isn't working it says internet has stopped working and won't provide me with any details. My connection is good and I've done a ping test
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is the model of the device this is happening on?

Customer: replied 1 year ago.
Hi,
Many thanks for your reply it's a hp.
Expert:  Randy Computer Tech replied 1 year ago.

okay, thank you. What is the internet browser that you are using on the HP?

Do you have another browser you can try?

Customer: replied 1 year ago.
Just using Internet explorer and I don't know of another browser?
Expert:  Randy Computer Tech replied 1 year ago.

okay, try this please>

  1. Close all Internet Explorer windows. Select the Tools button, and then select Internet options.
  2. Select the Advanced tab, and then select Reset.
  3. In the Reset Internet Explorer Settings dialog box, select Reset.
  4. When Internet Explorer finishes applying default settings, select Close, and then select OK. Restart your PC to apply changes.
Customer: replied 1 year ago.
Ok give me 5 minutes
Expert:  Randy Computer Tech replied 1 year ago.

no problem, take your time.

Customer: replied 1 year ago.
Forgive me what is the tools button is that in control panel?
Expert:  Randy Computer Tech replied 1 year ago.

no, it is at the top right of your internet explorer screen.

open Internet Explorer in the desktop, select the Tools  button(looks like a gear), and then select Internet options.

Customer: replied 1 year ago.
Okay I'll have a look now thanks I'll get back to you when it's done
Expert:  Randy Computer Tech replied 1 year ago.

okay,

Customer: replied 1 year ago.
That seems to have fixed it thank you very much
Expert:  Randy Computer Tech replied 1 year ago.

your welcome!

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 1 year ago.
Just checking everything over all seems good so far
Expert:  Randy Computer Tech replied 1 year ago.

thats great!

Customer: replied 1 year ago.
Something weird has happened when I click at bottom left Internet explorer works fine but when I open a link through something I'm trying to renew my anti virus the same problem has came back
Expert:  Randy Computer Tech replied 1 year ago.

okay, try this next please>

  1. Open the Start menu by clicking the Start menu icon in the bottom left-hand corner of the screen.
  2. Type “cmd” in the search bar at the bottom of the menu.
  3. Right-click on cmd in the search results for Programs, and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password ***** you can continue.

  4. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh winsock reset” and then hit the Enter key on your keyboard.


  5. Wait for the Command Prompt to run through the reset. Once it’s complete, you’ll see the message “Winsock reset completed successfully”.
  6. Restart your computer to finish.
Customer: replied 1 year ago.
Yeah I'm getting the administrator thing on cmd. How do I verify I am the admin?
Expert:  Randy Computer Tech replied 1 year ago.

normally it will ask for a password ***** your not logged in as admin already.

Customer: replied 1 year ago.
Says I'm admin under Chris my name says in cmd Chris is user but not letting me perform this command
Expert:  Randy Computer Tech replied 1 year ago.

okay, try running the cmd without admin

Customer: replied 1 year ago.
Got in now restarting computer
Expert:  Randy Computer Tech replied 1 year ago.

okay,

Customer: replied 1 year ago.
It's still happening but Internet explorer is working when using bottom left click io
Customer: replied 1 year ago.
up
Expert:  Randy Computer Tech replied 1 year ago.

okay, try this next>

  1. Click on Start menu, Type "Device Manager" then click on Device manager to open.
  2. Click on Network adapters to Expand the "Network Adapters" field. This will list all network adapters that the machine has installed. Right click on the wireless network adapter and select "Uninstall". This will remove the adapter from the list and uninstall the device.
  3. Click "Ok" when prompted to uninstall the device. This will remove the adapter from the list and uninstall the driver.

     

  4. Then reboot the computer, the adapter will automatically reinstall

Customer: replied 1 year ago.
Okay I'll try that now
Expert:  Randy Computer Tech replied 1 year ago.

okay,

Customer: replied 1 year ago.
That's it all sorted thank you very much for your help
Expert:  Randy Computer Tech replied 1 year ago.

thats great!

Expert:  Randy Computer Tech replied 1 year ago.

your welcome, Please take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

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