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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Samsung note 4 - my wifi button not able to switch on -

Customer Question

Samsung note 4 - my wifi button not able to switch on - remains greyed out - sometimes able to get some connection when I use the swipe down access area via home screen - but doesn't last long.
tried wifi doctor - didn't help
in desperation did a factory reset on my phone this morning.... still not fixed?
please help
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Back up your Samsung note 4 on a sd card and then remove the sd card from the note and follow the factory reset steps given below.

Expert:  Michelle replied 1 year ago.

Turn on the tablet and follow the steps from the tab screen

1. From the home screen, tap your Apps icon, and go to Settings.

2 Select Backup and Reset on Android 2.3 Gingerbread and above.

3 Select Factory data reset.

steps from the physical button

Make sure that the device is fully powered down.

Find your device key combination, and press and hold it to boot your Android device in recovery mode

Combination 1 - Volume Up + Camera button.
Combination 2 - Volume Down + Power button.
Combination 3 - Volume Up + Power button.
Combination 4 - Volume Up + Home + Power button.
Combination 5 - Volume Down + Volume Up + Power button.
Combination 6 - Home + Camera button.
Combination 7 - Home + Power button

Release the buttons when the device is powered on.
You will see the device booting into recovery mode.

Press the Volume Up and Volume Down keys to scroll up or down through menu options.

Select Wipe data/Factory reset with the volume keys.

Press the Power button to confirm your selection.

Continuing to use the volume buttons, Select Yes – erase all user data

Press the Power button to confirm your selection.

Your device will now be reset to its factory default state.