Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
have you tried to enter the correct password ***** asked by outlook?
Outlook is an email client software it ask for the password ***** which you have configured the email on it.
What email service are you using.
you can check the email options in outlook that how many email accounts has been configured in it and you can remove the one which is nor required.
I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.
yes i am sending you the remote link to run.
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
alright not a problem you can use Teamviewer
open the link and download the mac version
sorry about the delay
let me know the "your id" and password ***** the teamviewer box
cant establish connection. Please wait let me check other alternative.
Close teamviewer and try Ammyy this should work
so sorry it works with only windows platform.
Dont worrry i will walk you with steps let me know when you are ready.
Open Outlook an on the top you will see options click on it.
try to enter the mac login password ***** you get the prompt it will open after that.
what is your bt email address
Click here and try to login let me know if you are able to login just fine on the webmail
are you able to login successfully on the webmail?
if you are able to login fine of the webmail then you would have to open outlook to reconfigure the email in outlook.
open outlook and take a picture of the password ***** screen from your cell phone and try to post the picture on www.filedropper.com and let me know the download link so that i can see and identify what password ***** ***** i believe its prompting you to enter your mac login password.
when you start your computer the mac you enter the login password ***** the mac is that correct, i am asking you to enter mac password ***** not the email password. Did you try that.
There is noting to worry about.