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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4956
Experience:  B.Sc. Computer Science with Honors
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Am being asked to verify my password for my Outlook account

Customer Question

Am being asked to verify my password ***** my Outlook account as the message says I am trying to access "sensitive information". Suspect a phishing scam but cannot get into my account. Help!
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

have you tried to enter the correct password ***** asked by outlook?

Customer: replied 8 months ago.
No - I thought unwise
Customer: replied 8 months ago.
the message was asking for a different email account password ***** not Outlook
Expert:  Michelle replied 8 months ago.

Outlook is an email client software it ask for the password ***** which you have configured the email on it.

What email service are you using.

Customer: replied 8 months ago.
Always use Outlook but have a second provider Bt which I hardly ever access, Interested in the securely connect option below
Expert:  Michelle replied 8 months ago.

you can check the email options in outlook that how many email accounts has been configured in it and you can remove the one which is nor required.

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4956
Experience: B.Sc. Computer Science with Honors
Michelle and 5 other Computer Specialists are ready to help you
Customer: replied 8 months ago.
resume online service please
Expert:  Michelle replied 8 months ago.

I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.

Customer: replied 8 months ago.
Happy with that. Previously told no remote assistance available. Has that changed?
Expert:  Michelle replied 8 months ago.

yes i am sending you the remote link to run.

Expert:  Michelle replied 8 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Customer: replied 8 months ago.
My computer says it cannot open this file. I'm a Mac user
Expert:  Michelle replied 8 months ago.

alright not a problem you can use Teamviewer

Click here

Customer: replied 8 months ago.
Same response - "not supported on OS X"
Expert:  Michelle replied 8 months ago.

open the link and download the mac version

https://www.teamviewer.com/

Customer: replied 8 months ago.
teamviewer installed
Customer: replied 8 months ago.
are you still there? what next?
Expert:  Michelle replied 8 months ago.

sorry about the delay

Expert:  Michelle replied 8 months ago.

let me know the "your id" and password ***** the teamviewer box

Customer: replied 8 months ago.
ID is###-##-####password ***** *****
Expert:  Michelle replied 8 months ago.

cant establish connection. Please wait let me check other alternative.

Customer: replied 8 months ago.
Should I "start team viewer with System"?
Customer: replied 8 months ago.
Sorry not a capiyat u in password
Expert:  Michelle replied 8 months ago.

Close teamviewer and try Ammyy this should work

http://www.ammyy.com/en/

Expert:  Michelle replied 8 months ago.

so sorry it works with only windows platform.

Dont worrry i will walk you with steps let me know when you are ready.

Customer: replied 8 months ago.
Ready - I have limited technical ability
Expert:  Michelle replied 8 months ago.

Open Outlook an on the top you will see options click on it.

Customer: replied 8 months ago.
Problem id I can't open outlook> i just get message asking me to disclose information I'm reluctant to disclose. So no Option available,
Expert:  Michelle replied 8 months ago.

try to enter the mac login password ***** you get the prompt it will open after that.

Customer: replied 8 months ago.
Am being asked to request a security code to be sent to my BT email account, allegedly by Outlook. That's the only offer available. Still suspicious. Should I comply?
Expert:  Michelle replied 8 months ago.

what is your bt email address

Customer: replied 8 months ago.
Expert:  Michelle replied 8 months ago.

Click here and try to login let me know if you are able to login just fine on the webmail

https://signin1.bt.com/login/emailloginform?s_cid=con_Furl_mail&utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=btmail

Customer: replied 8 months ago.
no problem
Expert:  Michelle replied 8 months ago.

are you able to login successfully on the webmail?

Customer: replied 8 months ago.
Expert:  Michelle replied 8 months ago.

if you are able to login fine of the webmail then you would have to open outlook to reconfigure the email in outlook.

open outlook and take a picture of the password ***** screen from your cell phone and try to post the picture on www.filedropper.com and let me know the download link so that i can see and identify what password ***** ***** i believe its prompting you to enter your mac login password.

Customer: replied 8 months ago.
I'm afraid this is beyond my ability. I'll have to call someone in to help I think.
Expert:  Michelle replied 8 months ago.

when you start your computer the mac you enter the login password ***** the mac is that correct, i am asking you to enter mac password ***** not the email password. Did you try that.

There is noting to worry about.

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