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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot join the internet and there is a screen message to

Customer Question

I cannot join the internet and there is a screen message to ask you about YVM102.
Can you help?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

What is the brand and model name of the device, computer, laptop, etc that is giving you that message?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
it is aBT box showing on a JVC 43inchLEDSmart $K ultra HD
tvModel LT-43c860.
Expert:  Jason Jones replied 1 year ago.

Is the BT ox connected to the network with a network cable or is it connected wirelessly?

Customer: replied 1 year ago.
the BT box is connected by a cable operating through my electrical supply and through my telephone line.
Expert:  Jason Jones replied 1 year ago.

What kind of cable is it connected with?

Customer: replied 1 year ago.
it is connected by a cable provided by BT.
Expert:  Jason Jones replied 1 year ago.

May I ask one more time what kind of cable it is?

Customer: replied 1 year ago.
we are not getting anywhere with this. please discontinue this query and do not charge for this unsuccessful attempt to solve the problem.

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