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ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 1749
Experience:  15 years as a professional computer technician.
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When I turn on my computer is Arquiva in the internet box, I

Resolved Question:

when I turn on my computer is Arquiva in the internet box, I am with bt internet why is arquiva showing up
Submitted: 5 months ago.
Category: Computer
Expert:  ChrisC replied 5 months ago.

Hi George, when you say Arquiva is showing up in the Internet box, can you tell me exactly what you mean by that?

Customer: replied 5 months ago.

Hi Chris

not computer literate as you can see, when I turn on computer and click on IE, there are 2 boxes at the top of the screen one long one short,

in the short box, arquiva shows up then it changes to yahoo, I just wondered what is was

Expert:  ChrisC replied 5 months ago.

Okay, gotcha.

Just so I can see what you see, would you mind if I connected to your computer?

Customer: replied 5 months ago.

that's fine

Expert:  ChrisC replied 5 months ago.

Okay, I know you're a long-time customer so you've probably done this before. But just click this click, click the I Agree button, run the file that downloads and say OK to any security prompts. That should connect us. Let me know if you have issues with this:

http://www.justanswer.com/remotedesktop/join.aspx?Session=996c5030-8e08-4d5d-adab-ab683272991d

Customer: replied 5 months ago.

coming up as dns error

Expert:  ChrisC replied 5 months ago.

Hmm, weird. Let me try again. One minute.

Customer: replied 5 months ago.

ok

Expert:  ChrisC replied 5 months ago.

Let's try that one.

ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 1749
Experience: 15 years as a professional computer technician.
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