Hello and welcome to justanswer. My name is***** will be assisting you today. I will try my best to help you
Which account are you trying to close ?
Note: - Please reply using the box below.
Do you have access to this hotmail account now?
Are you using any email application on the phone to open your Hotmail ?
OK then please sign in to your hotmail account then click on the top right corner where you click for signing out click on that then click on view account.
After that let me know
Yes that is better.
You shouldn't click on sign out in that drop down list you can see view account option click on that.
That is strange.May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
I can do that but you need to open the link i am going to give on the laptop
Do you have emails from justanswer in your hotmail account that is going to be closed?
OK then please type this web address in the address bar of the browser http://tinyurl.com/zlc3mw7 then press enter to open,that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Do not click on anything please follow the above instructions for accessing your laptop so that i can close the Hotmail account for you.
OK i will give another tool to do remote support and if that also fails i will try to close it from here which is not recommended but will try.
This time i will guide you step by step to get this remote support tool
No i am not connected to your laptop.
please go to this site www.teamviewer.com once that page is opened let me know
I am connected now to the PC.Thank you
Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/