Welcome, I am Cory.
I'm sorry you feel that way.
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=ec75a47e-c45a-41fd-a795-60bd24acf766 and follow the prompts to connect remotely.
Helped customer with recovery process via remote connection.
Is this through the password ***** tool after you verified it with your phone number?
You are going to have to wait until the day we discussed. I am not able to do anything about this.
If you need to follow up with this, please let me know.
I can connect remotely again and try it if you'd like.
I can right now
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=8d560b8a-6ff2-4f20-9a03-8efd35c5bf70 to connect remotely.
Please keep me up-to-date on this.