How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 20221
Experience:  Expert for over 10 years
Type Your Computer Question Here...
Josh is online now

I seem to be having a problem connecting to my Kindle. I

Resolved Question:

I seem to be having a problem connecting to my Kindle. I have always used the same passcode but there seems to be something that it currently does not like. Any help would be much appreciated. Mrs J.F.Cox,
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.

Hi Janette,

Do you mean the Kindle is locked with a passcode or do you mean the Amazon account password?

Customer: replied 1 year ago.
My Kindle is locked but I do have an Amazon account password
Expert:  Josh replied 1 year ago.

Which Kindle model do you have?

Customer: replied 1 year ago.
If I could get it go come out of its case I would tell you but it will not come out.
Customer: replied 1 year ago.
Don't bother. You are clearly not being any help to me at the moment. I will now consider my other options.
Expert:  Josh replied 1 year ago.


If you are referring to the automated offers for remote assistance or phone call, please ignore them; they are auto generated.

Take a look here:

Customer: replied 1 year ago.
That's a problem as I have not kept the Kindle box it came in
Expert:  Josh replied 1 year ago.

You do not need the box-- The link that I have provided will show you the front of the Kindles and tell you the model of it.

Look here:

Josh and 5 other Computer Specialists are ready to help you