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Josh
Josh, Computer Enthusiast
Category: Computer
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Experience:  Expert for over 10 years
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I seem to be having a problem connecting to my Kindle. I

Resolved Question:

I seem to be having a problem connecting to my Kindle. I have always used the same passcode but there seems to be something that it currently does not like. Any help would be much appreciated. Mrs J.F.Cox,
Submitted: 10 months ago.
Category: Computer
Expert:  Josh replied 10 months ago.

Hi Janette,

Do you mean the Kindle is locked with a passcode or do you mean the Amazon account password?

Customer: replied 10 months ago.
My Kindle is locked but I do have an Amazon account password
Expert:  Josh replied 10 months ago.

Which Kindle model do you have?

Customer: replied 10 months ago.
If I could get it go come out of its case I would tell you but it will not come out.
Customer: replied 10 months ago.
Don't bother. You are clearly not being any help to me at the moment. I will now consider my other options.
Expert:  Josh replied 10 months ago.

Janette,

If you are referring to the automated offers for remote assistance or phone call, please ignore them; they are auto generated.

Take a look here: http://www.oberondesign.com/pages/identify-your-kindle-model

Customer: replied 10 months ago.
That's a problem as I have not kept the Kindle box it came in
Expert:  Josh replied 10 months ago.

You do not need the box-- The link that I have provided will show you the front of the Kindles and tell you the model of it.

Look here: http://www.oberondesign.com/pages/identify-your-kindle-model

Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 17932
Experience: Expert for over 10 years
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