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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16377
Experience:  Expert for over 10 years
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My tablet since last week turns of the Wi-Fi and I have to

Resolved Question:

My tablet since last week turns of the Wi-Fi and I have to reconnect it every time I turn on my tablet can you tell me how to re-set it to what is was before.
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi Mark,

What is the make/model of your tablet?

Customer: replied 5 months ago.
acer Iconaone7
Expert:  Josh replied 5 months ago.

In this case, I would suggest a factory reset.

  1. At first, turn off the device by pressing the Power button for a short while.
  2. Afterwards go the Menu, then find and select Settings.
  3. Next choose Backup & Reset and tap Factory data reset.
  4. Choose Reset device and select Erase everything to confirm the whole operation.
  5. After the reset, try again.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 5 months ago.
I have photographs on the device and I will loose these if I do this
Expert:  Josh replied 5 months ago.

In the Backup and Reset option, you can backup your device.

Customer: replied 5 months ago.
back up my data is ticked to google services is this what you mean if not I will have to live with the problem
do I still get charged if the problem has not been rectified
Expert:  Josh replied 5 months ago.

If the issue is not fixed with the factory reset, please let me know and we can continue otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16377
Experience: Expert for over 10 years
Josh and 2 other Computer Specialists are ready to help you
Customer: replied 5 months ago.
do I need to leave it switched on until you have fixed it
Expert:  Josh replied 5 months ago.

Mark,

Please follow my steps for a factory reset.

Customer: replied 5 months ago.
OK
Expert:  Seth Merrick explains replied 5 months ago.

Hi Mark,

I enjoyed working w/ you by phone, and I so appreciated your patience and forbearance during the lengthy process(!).

I'm glad we were able to get it fixed (with Josh's help as well)!

Please do let me know if there's anything else I can assist with: you can always reach out to me either by phone(###) ###-####in the US, or by email,***@******.***

Thanks again!

- Seth

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