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Welcome, I am Cory.
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What is the email address?
Please click http://www.justanswer.com/remotedesktop/join.aspx?Session=c58727a7-7d33-43f8-b7a6-aad0713fc697 to connect remotely.
For me to connect, please click the link I have given you and follow the prompts.
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Please let me know if you are having trouble connecting.