My name is***** am a certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Does the lock screen on your computer have an email address listed there?
I can send you a code to your phone ending in 67. Do receive text messages on that number?
What is the full phone number ending in 67?
okay, I can have them call you with the code. I will need to use the 67 number because it is the only one listed on the account.
Have a pen and paper ready and I will have them call you with the code. Please let me know the code as soon as you get it because it is time sensitive. I will use that code to reset the password on your computer.
did you get the call yet?
okay, do you have access to this Email [email protected]
okay, what is that full email address please?
okay, is it***@******.***?
okay, thank you. I had the code sent to that email. Let me know that code as soon as you get it please.
okay, thank you.
Try this password ***** your computer please> hpdh8334
did that work for you?
yes, what is the version of windows on that computer?
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
yes, you can use it as long as you want.