How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9707
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

I have forgotten my password to start my computer. I do not

Resolved Question:

I have forgotten my password ***** start my computer. I do not know if I have a Microsoft account.
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi Patricia,

My name is***** am a certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Does the lock screen on your computer have an email address listed there?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Don't need securely connect.
Expert:  Randy Computer Tech replied 11 months ago.

okay, great.

I can send you a code to your phone ending in 67. Do receive text messages on that number?

What is the full phone number ending in 67?

Customer: replied 11 months ago.
Phone ending in 67 does not receive texts. Please use*********** the phone I am using to communicate with you. I do NOT need securely connect.
Customer: replied 11 months ago.
Full number is ***** 686 31567
Expert:  Randy Computer Tech replied 11 months ago.

okay, I can have them call you with the code. I will need to use the 67 number because it is the only one listed on the account.

Have a pen and paper ready and I will have them call you with the code. Please let me know the code as soon as you get it because it is time sensitive. I will use that code to reset the password on your computer.

Expert:  Randy Computer Tech replied 11 months ago.

did you get the call yet?

Customer: replied 11 months ago.
No I did not get the call uet
Customer: replied 11 months ago.
P
Expert:  Randy Computer Tech replied 11 months ago.

okay, do you have access to this Email [email protected]?

Customer: replied 11 months ago.
on this mobile
Expert:  Randy Computer Tech replied 11 months ago.

okay, what is that full email address please?

Customer: replied 11 months ago.
That is correct
Expert:  Randy Computer Tech replied 11 months ago.

okay, is it***@******.***?

Customer: replied 11 months ago.
Apologies; correct
Expert:  Randy Computer Tech replied 11 months ago.

okay, thank you. I had the code sent to that email. Let me know that code as soon as you get it please.

Customer: replied 11 months ago.
Expert:  Randy Computer Tech replied 11 months ago.

okay, thank you.

Try this password ***** your computer please> hpdh8334

Expert:  Randy Computer Tech replied 11 months ago.

did that work for you?

Customer: replied 11 months ago.
Ok that code worked and I have accessed my computer. Now can I ask you 1- can I cancel my Microsoft account (I do not use it). 2 - can I have my computer unlocked?
Expert:  Randy Computer Tech replied 11 months ago.

yes, what is the version of windows on that computer?

Customer: replied 11 months ago.
Mmmnot sure; think version 10
Expert:  Randy Computer Tech replied 11 months ago.
  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  2. Enter sign, and then tap or click Change sign-in options.
  3. Choose the sign-in option you'd like to use, and then follow the instructions.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 11 months ago.
Since it is tea time!! Can I use the code you gave me to open the computer until I have time to look at this properly (bit complicated..). Thanks
Expert:  Randy Computer Tech replied 11 months ago.

yes, you can use it as long as you want.

Customer: replied 11 months ago.
Ok thanks for your help. Patricia
Expert:  Randy Computer Tech replied 11 months ago.

your welcome!

Randy Computer Tech and 3 other Computer Specialists are ready to help you

Related Computer Questions