How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2969
Experience:  A+ MCSE with over 12 years experience.
13274453
Type Your Computer Question Here...
Byron is online now

No sound

Customer Question

no sound
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you getting no sound in a single application such as Skype.

Or are you not getting sound anywhere, even from a site such as Youtube?

Byron and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
only skype
Expert:  Byron replied 1 year ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=307d6761-2373-4be0-9f0e-1dd8ebb6addb

Expert:  Byron replied 1 year ago.

The first thing to check is that you have the most recent version of Skype.

With Skype open, click Help at the top of page and select Check for Updates.

Update Skype if there is an available update and check the sound.

If Skype is updated and you still have no sound, from the Skype main screen

click Tools>>Options

From the menu on the left select Audio Settings.

To the right of Speakers, check the audio device listed. Click the white arrowhead in the blue

circle and Skype will start playing a sound. If you are not hearing any sound

click the downward pointing arrowhead just to the left of the blue circle and change

the audio device from the selection and test the sound again.

Customer: replied 1 year ago.
have done what you suggested clicked white arrow blue circle it played a sound, checked with echo/sound no repeat
of my message please advise
Expert:  Byron replied 1 year ago.

So, is it your microphone that's not working?

You can hear other people but they can't hear you?

Expert:  Byron replied 1 year ago.

Please advise.

Expert:  Byron replied 1 year ago.

Let's get connected. Click the link below.

Click the green box that says "I Agree"

Run/Open the file once it has downloaded (Elsinore.ScreenConnect.Client.exe)

When the file has loaded, we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=27cc3641-4fb5-4fb3-b7e0-f057a157afb2

Expert:  Byron replied 1 year ago.

Skype has some settings that need to be checked. Since I haven't been able to connect to you

please see the instruction contained on the page below, especially Item # 3:

https://support.skype.com/en/faq/FA897/solving-your-microphone-issues-windows-desktop

Customer: replied 1 year ago.
I can hear others they cannot hear me, is there no way of speaking person to person with skype
am i wasting my time
Expert:  Byron replied 1 year ago.

I need to connect to your computer. Click the link below. On the new page click the green I agree box.

A file will download. Run the file and allow changes and when it loads we should be connected

http://www.justanswer.com/remotedesktop/join.aspx?Session=9b1bc462-0537-4f0b-856e-b56da446c6d8

Customer: replied 1 year ago.
refer to last item confiming connecting device shortly pls advise
Expert:  Byron replied 1 year ago.

When you're connected I'll see your screen. I'm waiting for your connection.

Expert:  Byron replied 1 year ago.

The file that downloads when you click I Agree is called Elsinore.ScreenConnect.Client.exe

Are you able to run that file? On the Secure Remote Connection page click the link to

download the file again if needed.

Expert:  Byron replied 1 year ago.

In Windows 7, click the start button and in the search area type: downloads

At the top of the list of search results you'll see Downloads with a folder icon with a blue arrow on it.

Open it.

Inside the folder locate Elsinore.ScreenConnect.Client

You'll see several of them. Right-click on the newest one and select Open

Customer: replied 1 year ago.
I HAVE HAD ENOUGH YOU INDICATE CERTAIN ITEMS WHICH DON'T EXIST ON MY PC MAYBE I'M TOO OLD
I HAVE AGREED PAYMENT FOR NO ANSWERS, UR COMMENTS PLS IT'S BEEN A HARD DAY GOODNIGHT MIGHT
GET LUCKY WEDNESDAY
Expert:  Byron replied 1 year ago.

Hi. Are you available?