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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9705
Experience:  Computer specialist
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After clicking an update I am being asked for my Apple ID

Resolved Question:

After clicking an update I am being asked for my Apple ID and my password ***** of which I know so I cannot get in!
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.
Hi ,My name is***** am a certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that happened.

What is an email address that you may have used for the Apple ID when you first set up the iPad?

I can also try looking it up with your first and last name, what is the first and last name that you might have used?

Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Computer Tech replied 11 months ago.

Are you on your computer now?

Customer: replied 11 months ago.
The email would be the same one as I have now-***@******.***
Name Michael Lyons or ***** *****dler
Customer: replied 11 months ago.
I am using my lap top which is OK. My iPad is switched off at present but is next to me
Expert:  Randy Computer Tech replied 11 months ago.

Okay, give me a moment to check on those names please.

Customer: replied 11 months ago.
OK
Expert:  Randy Computer Tech replied 11 months ago.

Okay, the Apple ID is your email address***@******.***

I can send a password ***** request link to that email for you.

Can you access that email inbox now?

Customer: replied 11 months ago.
I should be able to read my email from this pc (my laptop)
Expert:  Randy Computer Tech replied 11 months ago.

Okay, great.An email has been sent to your email address c•••••@aol.com. Follow the directions in the email to reset your password. Then use that email address as your Apple ID username and use the new password ***** you create with the reset link.

Customer: replied 11 months ago.
Hi!
It is telling me to click the button above but I cannot see a button above! Where do I click?
Customer: replied 11 months ago.
Just click the button above, which will:
Take you to your Question Page
Let you have a secure online chat aWell I still cannot find where I am supposed to click!
Expert:  Randy Computer Tech replied 11 months ago.

Okay, I can help you with that. Go to TeamViewer.com on your laptop. Then click on the download for remote screen sharing.

Expert:  Randy Computer Tech replied 11 months ago.

Let me know the 9 digit user id and codec when b you get the TeamViewer going.

Randy Computer Tech and 3 other Computer Specialists are ready to help you

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