Hello, and thank you for using this service.
Have you purchased the Office, and received an email from Microsoft with your order information and a link to download?
I'm sorry about the issue. I'm another computer tech; I can help you with this. What's the download website link that was given to you? It looks like your computer has issue accessing some websites.
When did you purchase Microsoft Office 2010? What website did you purchase Office 2010 from?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=93ca9813-a921-4b68-9345-d7342af5f6c3, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me. Thank you,
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
http://tinyurl.com/zugb93s2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (if needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.
When you are available, please reply back to continue. Or you can try the following fix:
Please let me know if there is still any issue. Thank you,
I'm sorry. I tried to help you quickly, and I did provide the solution, but it looks like you were away. But I'm glad you got it working now. Do you have any other computer question / issue I can help with today? Please reply at the box below. Thank you for the update.