Hello Phil, and thank you for choosing JustAnswer.com
Wireless networks are kind of simple in theory, but more complex in practice.
So, to be able to troubleshoot your wireless, and modem devices, I would have to have a remote session with you. So i can be on your Network, and probe or troubleshoot the isssue.
Please let me know when you are ready for the remote session.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. I can continue assisting you.
Let me know the make and model of your computer. Also, let me know which Windows version is installed on the computer.I am awaiting your reply.Thanks,IT Miro
Since the wireless connection is not working on your Lenovo laptop, let me know if you can connect it to your router using a network cable. If you can get to the Internet like that, I will be able to remotely access your laptop and fix the wireless connection issue.
Let me know,
Good. Give me a few minutes and I will provide the instructions on how to connect with me
Sorry for waiting.
I am available now can we can proceed with a secure remote assistance.
Sending the instructions now.
Here are the instructions on how to connect with me:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=85d19ec7-d32a-42cb-9fef-d7931573682fWhen a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Problem with the WiFi network has been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again.Regards,IT Miro