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This is similar to your previous steps with the switching off but it is slightly different...
Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.If that does not work then please let me know when you purchased the Kindle
There is one last thing that you can try...
Click here: https://www.amazon.com/mycd
If that does not work then it is likely that your Kindle has hardware failure and would need to be replaced. Amazon usually offers discounts for current Kindle users to upgrade their devices. Please call 1-***-***-****
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I am sorry to hear that. Not all Kindles have that feature so I was hoping that yours did.
In that case, you will need to call Amazon at the number above.
Their international phone number is *****