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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4975
Experience:  B.Sc. Computer Science with Honors
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Bought our granddaughter an ACER tablet and she has

Resolved Question:

Bought our granddaughter an ACER tablet and she has forgotten her password ***** can't logon. How can this be overcome?
Submitted: 7 months ago.
Category: Computer
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 7 months ago.

Turn on the tablet and follow the steps from the tab screen

1. From the home screen, tap your Apps icon, and go to Settings.

2 Select Backup and Reset on Android 2.3 Gingerbread and above.

3 Select Factory data reset.

steps from the physical button

Make sure that the device is fully powered down.

Find your device key combination, and press and hold it to boot your Android device in recovery mode

Combination 1 - Volume Up + Camera button.
Combination 2 - Volume Down + Power button.
Combination 3 - Volume Up + Power button.
Combination 4 - Volume Up + Home + Power button.
Combination 5 - Volume Down + Volume Up + Power button.
Combination 6 - Home + Camera button.
Combination 7 - Home + Power button

Release the buttons when the device is powered on.
You will see the device booting into recovery mode.

Press the Volume Up and Volume Down keys to scroll up or down through menu options.

Select Wipe data/Factory reset with the volume keys.

Press the Power button to confirm your selection.

Continuing to use the volume buttons, Select Yes – erase all user data

Press the Power button to confirm your selection.

Your device will now be reset to its factory default state.

Customer: replied 7 months ago.
Can't do any of that as when I swipe the screen up it asks for a password
Expert:  Michelle replied 7 months ago.

You need to power off the device first to attempt the steps one by one.

Customer: replied 7 months ago.
the battery is low so am charging
Expert:  Michelle replied 7 months ago.

let the battery be charged for an hour and then you try the steps i gave.

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4975
Experience: B.Sc. Computer Science with Honors
Michelle and 3 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
Managed to find the right combination and have re-booted the tablet. Thank you for your help.

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