My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
Try these steps please.
Tap on the 123 key at the bottom left of the keyboard to get symbols and numbers. You can also long press the key that has the letter with the number also and it will enter the number instead of the letter.
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.