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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I want to change my BT email password but it has happened

Resolved Question:

I want to change my BT email password ***** it has happened that very often that all I get is a response that "your details are not recognised"
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 11 months ago.
I have windows
Expert:  Viet - Computer Tech replied 11 months ago.

Can you please click on Start -> Control Panel -> System (or System and Security -> System) to confirm the windows version?

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
I will try and once I have done so I will get back to you with the required information OK
Customer: replied 11 months ago.
I think it may be better to connect to my computer if that is alright with you
Expert:  Viet - Computer Tech replied 11 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=55807800-407b-4af8-a753-fb5ee6cc5158
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet - Computer Tech and 6 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 11 months ago.

Thank you. Please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=55807800-407b-4af8-a753-fb5ee6cc5158
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

1. On your computer, please click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/gsgrl52
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.

; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

Connected, working on issue. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.