Please hold down the POWER BUTTON for 10 seconds until the computer powers off. Wait 1 minute and power it back on again.
Check to see if you are able to use the computer now.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Where did you purchase the computer from?
Please ignore the automated offers for remote services. Remote services will not work in this case.
Were you given a Windows 8 install CD with your purchase?
I would suggest that you contact the store again because the notebook that you received was not ready to be sold to anyone. It will need the Windows 8 operating system to be reinstalled before it can be used.