How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5209
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

My computer has stopped being able to recognise tusfiles and

Resolved Question:

my computer has stopped being able to recognise tusfiles and usercloud download buttons. I was trying to adjust "cookies" when this happened. Can you help. Please?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.
Customer: replied 1 year ago.
hello
Expert:  Kamil Anwar replied 1 year ago.
Customer: replied 1 year ago.
i don't understand what you mean
Expert:  Kamil Anwar replied 1 year ago.

There is an option on your screen to accept the offer of remote service. Once you accept the offer of remote service, i will then connect with you.

Kamil Anwar and other Computer Specialists are ready to help you
Expert:  Kamil Anwar replied 1 year ago.

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=724262