Hello and welcome to justanswer. my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Which version of outlook are you using ?
Did you purchase this Microsoft office program online or from a local store?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - Please reply using the box below.
OK do you have the Microsoft office 2010 disc or activation key with you ?
Even if we need to uninstall it wont remove the contacts or emails because its all stored in a pst file .
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=3256b8c9-1de3-481a-8715-ce4e24bc9ef1 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I haven't got the connection after the restart so please check outlook after the restart and please let me know.
Contacted you via phone and confirmed that outlook is working.
Thank you for you cooperation and patience