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Pete
Pete, Computer Enthusiast
Category: Computer
Satisfied Customers: 17334
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have recently bought a new charger for my Kindle

Resolved Question:

I have recently bought a new charger for my Kindle Paperwhite. I have connected it to the mains, connected it to the Device, but it will not charge. If I open the device, and press the button next to the charge light, it briefly turns to green, but then turns off. I am still unable to charge my Kindle, despite messages coming up to tell me that the battery is low. How can I get it to charge properly?
Submitted: 11 months ago.
Category: Computer
Expert:  Pete replied 11 months ago.

Hi there,

Check that there is nothing in the charging socket - no lint or other debris, etc.

Try cleaning it out with compressed air or a vacuum cleaner.

Let me know if that helps?

Customer: replied 11 months ago.
I have checked the charging socket, and there is no debris. No change to my problem, I am afraid. I press the button to the right of the light. It goes to green for a few seconds, and then turns off.
Expert:  Pete replied 11 months ago.

Do you have another charger you can try?

Customer: replied 11 months ago.
Hi Pete, I have located an older charging cable, and, guess what? It works perfectly, and is now charging satisfactorily!
Expert:  Pete replied 11 months ago.

Ok, great news! I would return the new one if I were you :)
Pete.

Customer: replied 11 months ago.
I am pleased to say that the new charger worked fine
Customer: replied 11 months ago.
All is now well
Expert:  Pete replied 11 months ago.

That is great news, thanks for letting me know!

Kindly take a moment to rate my service on your question page :)
Have a great day,

Pete.

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