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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2838
Experience:  A+ MCSE with over 12 years experience.
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When receiving mail I'm getting this error message. I have

Customer Question

When receiving mail I'm getting this error message. I have read instructions online about how to fix this, but I can not remember the password ***** used for hotmail. Can you help please?
Unable to send or receive messages for the Hotmail (gorman_billy69) account.
Server Error: 3219
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x8DE00005
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question.

May I have the last 4 digits of your phone number ending in 18.

I will have a password ***** code sent to you via SMS text message.

Byron and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
0318
Expert:  Byron replied 1 year ago.

Thank you. The code was just sent. Please send it to me as soon as you receive it

as it's time sensitive and expires if not used.

Customer: replied 1 year ago.
I got the reset code, what do I do now?
Expert:  Byron replied 1 year ago.

Send me the code. I need the numbers.

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you. Your new password *****: ##alpha88

and has been verified.

Customer: replied 1 year ago.
ok, can you fix my email remotely?
Expert:  Byron replied 1 year ago.

Give me a minute or two to send a connection link.

Customer: replied 1 year ago.
ok
Expert:  Byron replied 1 year ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=6b96db52-906c-4ba7-8d2b-b3963397efb3

Expert:  Byron replied 1 year ago.

Here's a page with the customer service numbers: http://ww2.justanswer.com/phone

They should be able to send you some sort of statement.

Customer: replied 1 year ago.
The message could not be sent because the server rejected the sender's email address. The sender's email address was '*****@******.***'.Subject 'Read: '
Server Error: 530
Server Response: 530 5.7.0 Must issue a STARTTLS command first
Server: 'smtp-mail.outlook.com'
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 25
Secure(SSL): No
Customer: replied 1 year ago.
Getting this message today even though I did receive mail on [email protected] today
Expert:  Byron replied 1 year ago.

From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=4475968a-6903-4209-80e4-31db4ac200ef

Expert:  Byron replied 1 year ago.

Hi Billy. I've got a solution for this that's permanent. Let me know when you're available.