Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me how old is your Cruzer Blade USB Flash Drive? Also, are you able to test it with another computer?I am awaiting your reply.Thanks,IT Miro
To confirm if the problem is with the flash drive or the computer, can you plug it into another computer to check if it will work there?
In that case, the problem is with the computer. Please try to insert the flash drivers into another USB port on your computer. Let me know if there are any changes.
It is possible that one of the installed programs is causing the problem. Please check if the USB flash drivers work in Windows Safe Mode.To access the Safe Mode, restart your computer and then keep pressing the F8 key rapidly until you see the Advanced Boot Options menu. Once you see it, select Safe Mode. Log in to your Windows account.You will notice that there is a black background and that most Windows 7 functions are disabled. That is normal for Safe Mode. Just test the USB connection and let me know the results.To exit Safe Mode, just restart your computer.
In case you cannot enter Safe Mode by pressing the F8 key while your computer is powering on, do the following so that you can enter Safe Mode automatically upon next restart:1. Press the Windows Logo key and R keys simultaneously to bring up the Run box2. Type msconfig and press Enter3. The System Configuration window will open with several tabs. Click on the Boot tab and there check the Safe boot check-box and then select the Network option4. Click OK to save the changes and then click Restart to restart your computer5. Your computer will restart and automatically enter Safe Mode with Networking (Internet will work)6. When you are in Safe Mode, you can test the USB connection7. Once done, you need to restore original boot settings so that your computer can boot to "standard" mode when restarted. To do that, repeat the steps 1-3 to access System Configuration. There click on the Boot tab and un-check the Safe boot check-box and click OK, and then Restart
Let me know the results.
I can, but I am currently in another remote session. I should finish in about 30 minutes. I can then get back to you if you can wait.
OK, I will get back to you as soon as I am available.
OK, ready now.
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I just sent you the instructions for establishing a secure remote assistance.
The problem with the USB drivers remained. Unfortunately, nothing I tried helped.
I suggested contacting the Acer support and ordering a recovery disk to re-install Windows since the USB drivers have been corrupted.
Here are the phone numbers:
Should you require assistance with using the recovery disk, or if there is anything else I can help you with, let me know.
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