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Hi. My name is***** you for your question and the opportunity to assist.
Are you experiencing this problem using the Windows Live Mail program?
Your email account needs to reconfigured inside Windows Live Mail. Can we do a screen sharing session and
I can set this up for you?
Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.