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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2735
Experience:  A+ MCSE with over 12 years experience.
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I am not able to send or receive email messages email

Resolved Question:

I am not able to send or receive email messages email address is not being recognised
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: sorry no have phoned 2 different numbers no one seems to be able to help
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you experiencing this problem using the Windows Live Mail program?

Customer: replied 11 months ago.
email address not being recognised
Customer: replied 11 months ago.
sorry can not give any more info
Expert:  Byron replied 11 months ago.

Your email account needs to reconfigured inside Windows Live Mail. Can we do a screen sharing session and

I can set this up for you?

Byron and 2 other Computer Specialists are ready to help you
Expert:  Byron replied 11 months ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

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