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Charles A. Roberts
Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2759
Experience:  2 year degree from ITT Technical Institute.
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A message has just appeared on my laptop saying that my

Customer Question

Hi,
A message has just appeared on my laptop saying that my windows is not a genuine copy.
The copy of windows has been on my Laptop since I purchased it brand new 4 or 5 years ago I'm not sure.
I have noticed tho that recently I have not been able to open any of my windows maintenance programs. I don't know if this has anything to do with it.
Can you help .
Thanks
JohnWedgwood
Submitted: 7 months ago.
Category: Computer
Expert:  Charles A. Roberts replied 7 months ago.

Hello my name is***** am sorry you have encountered this kind of problem. Just to verify are you able to log into the computer at all in it's current condition?

Customer: replied 7 months ago.
to emails and things
Expert:  Charles A. Roberts replied 7 months ago.

Ok and what version of windows are you using?

Customer: replied 7 months ago.
2007 Hone
Expert:  Charles A. Roberts replied 7 months ago.

That doesn't sound like a version of windows I am going to assume it's windows 7. Are you able to click on start then control panel?

Customer: replied 7 months ago.
Sorry I meant Home Premium . Yes but control panel won't open properly
Expert:  Charles A. Roberts replied 7 months ago.

Would you be open to a remote session so I can see what's going on and what the problem is?

Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2759
Experience: 2 year degree from ITT Technical Institute.
Charles A. Roberts and 4 other Computer Specialists are ready to help you
Expert:  Charles A. Roberts replied 7 months ago.

OK I am going to send a link for you to go to so that I can connect to your machine one moment.

Expert:  Charles A. Roberts replied 7 months ago.

Here is the link: http://www.justanswer.com/remotedesktop/join.aspx?Session=9f12b32e-a7df-43d1-830b-37d3436a22d2

Customer: replied 7 months ago.
Okay but I have to go out for !5 minutes at 25 past 8
Expert:  Charles A. Roberts replied 7 months ago.

Ok no problem

Expert:  Charles A. Roberts replied 7 months ago.

I am able to work on your machine and leave messages with instant messenger once you connect.

Customer: replied 7 months ago.
okay
Expert:  Charles A. Roberts replied 7 months ago.

I am standing by

Customer: replied 7 months ago.
I have just done the link but don't know if its loaded
Expert:  Charles A. Roberts replied 7 months ago.

You should be able to click I agree on it and it should download a program allowing you to connect.

Customer: replied 7 months ago.
Nothing has come up for me to agree
Expert:  Charles A. Roberts replied 7 months ago.

That link I sent you, you have to scroll down there should be a button that says I agree

Customer: replied 7 months ago.
No it starts to load then goes off
Expert:  Charles A. Roberts replied 7 months ago.

That's not good if it's not allowing you to do that. If you can get into control panel click on system and security let me know once you are there.

Customer: replied 7 months ago.
I have opened it.
Expert:  Charles A. Roberts replied 7 months ago.

Ok once you are in system and security locate and click on system let me know once you are there.

Customer: replied 7 months ago.
I have got to go out be back in 15 minutes
Expert:  Charles A. Roberts replied 7 months ago.

OK

Customer: replied 7 months ago.
I have opened System
Expert:  Charles A. Roberts replied 7 months ago.

Ok when you can scroll down in that windows and there should be a place where it says activate windows. It should be where it says windows is not activated.

Customer: replied 7 months ago.
it says that status is not available and product ID not available
Expert:  Charles A. Roberts replied 7 months ago.

This is starting to sound more like a computer virus causing this problem that or you registery has been damaged. That usually means the machine would need to be backed up and restored to it's original state using your recovery software. Is there anywhere where it says activate windows now?

Customer: replied 7 months ago.
No
Expert:  Charles A. Roberts replied 7 months ago.

That's what I was afraid of windows is degrading being caused by a corrupted windows registry. Windows is going to need to be reinstalled you would need to utilize your recovery software or reinstall windows using a windows disk. The recovery software usually comes with your machine.

Customer: replied 7 months ago.
okay thanks for trying will I still have to pay for the remote conection
Expert:  Charles A. Roberts replied 7 months ago.

No I already had it cancelled.

Customer: replied 7 months ago.
I have 2 recovery discs do I use both of them I have never had to do it before
Expert:  Charles A. Roberts replied 7 months ago.

If they are marked disk 1 and disk 2 yes you would need to use them both. Can you tell me there titles.

Customer: replied 7 months ago.
operating system recovery DVD and operating system DVD 2
Expert:  Charles A. Roberts replied 7 months ago.

I would start with the first one and if it asks for disk 2 then I would use disk 2. It should auto load once the computer is restarted.

Customer: replied 7 months ago.
Okay thanks very much
Expert:  Charles A. Roberts replied 7 months ago.

You are welcome

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