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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Click on the link to reset your outlook email password
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
i am connected to the remote screen can you please show me the problem on your screen.
It is not me who has not fixed the problem its BT email server which says its not in use. You need to call up BT and tell them that you have an email with @btconnect.com which is not working.