Hello and welcome to justanswer. My name is***** will be assisting you today.
Are you having this issue on outlook email application ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - Please reply using the box below.
Please answer my above questions so that i can help you better.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=f272c33d-2bbb-400e-b419-71a567508baa that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.