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Josh
Josh, Computer Enthusiast
Category: Computer
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Experience:  Expert for over 10 years
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I have been asked by BT to take my computer back to factory

Customer Question

I have been asked by BT to take my computer back to factory conditions without losing my personal files so that I can then try to reload my Network Protect. i would appreciate someone talking me through the process. My landline number is *****
Submitted: 7 months ago.
Category: Computer
Expert:  Josh replied 7 months ago.

Hi Julia,

Can you explain the issue in detail before we do a factory reset?

Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 17127
Experience: Expert for over 10 years
Josh and 5 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
I was told by BT to uninstall my Net Protect on my computer as I was having difficulty riding my computer of the warning that my subscription had expired. My new subscription had in fact just been renewed and it was fine so all I needed to do was to uninstall the programme. I was then not able to install the new programme and following many calls to BT was told that there was nothing else that I could do until my computer was reset to factory conditions.
Customer: replied 7 months ago.
Please tell me when I can when I can expect help.
Expert:  Josh replied 7 months ago.

Julia,

Take a look at my last reply

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