How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 18977
Experience:  Expert for over 10 years
50836188
Type Your Computer Question Here...
Josh is online now

I have been asked by BT to take my computer back to factory

Customer Question

I have been asked by BT to take my computer back to factory conditions without losing my personal files so that I can then try to reload my Network Protect. i would appreciate someone talking me through the process. My landline number is *****
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.

Hi Julia,

Can you explain the issue in detail before we do a factory reset?

Josh and 5 other Computer Specialists are ready to help you
Customer: replied 11 months ago.
I was told by BT to uninstall my Net Protect on my computer as I was having difficulty riding my computer of the warning that my subscription had expired. My new subscription had in fact just been renewed and it was fine so all I needed to do was to uninstall the programme. I was then not able to install the new programme and following many calls to BT was told that there was nothing else that I could do until my computer was reset to factory conditions.
Customer: replied 11 months ago.
Please tell me when I can when I can expect help.
Expert:  Josh replied 11 months ago.

Julia,

Take a look at my last reply

Related Computer Questions