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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3427
Experience:  Computer Repair Technician 5+ Years
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I logged on into my emails and discovered they had all

Customer Question

Hi,
I logged on into my emails and discovered they had all disappeared and only have a blank page.
Pls help.
thanks
Submitted: 11 months ago.
Category: Computer
Expert:  Cory replied 11 months ago.

Welcome, I am Cory.

I am sorry this has happened to you.

Who is the email provider?

Customer: replied 11 months ago.
Hotmail is the provider. I rang them and they advised i contact you. I also tried sending an email to myself on that email address but no email came through
Customer: replied 11 months ago.
In fact when i sent the email to my email address, a photo of a woman popped up.
Expert:  Cory replied 11 months ago.

I can connect remotely and fix this issue for you.

I have sent an offer for secure remote assistance for you to look over.

Customer: replied 11 months ago.
thanks i've seen that but i would prefer if you could try and help me without me having to pay a further £29.00
Expert:  Cory replied 11 months ago.

I understand.

If they are not in the deleted folder, please follow the steps below.

In Hotmail, they have a feature to recover deleted emails.

Please go to the inbox.

On the left, please click Deleted Items

When you are in Deleted Items, please look at the top of the list.

Please click on the link that says, "Recover Deleted Items"

This should recover as many deleted emails from the server as it can.

Please let me know if the emails that have been deleted are recovered.

Customer: replied 11 months ago.
Sorry Cory. i sent the question to lawyers instead of yourself. Here is the question:Hi Cory.Thanks ever so much for your assistance. i've taken your advice and recovered some emails but the question that is really upper most and worrying is, why did the emails disappear - a) has someone got into my email account b) why does that womans photo keep coming up when i used another email address to email my regular email address.Thankyou.
Expert:  Cory replied 11 months ago.

I am glad some of the email was recovered.

It sounds like the email may have been hacked. You would want to change the password *****

You can change the password ***** - https://account.live.com/password/Change?mkt=en-US&refd=account.microsoft.com&refp=privacy

Once you change the password, the account should be secure again.

Let me know if you have any other questions.

Expert:  Cory replied 11 months ago.

Catherine,

Please reply to the question here.

Expert:  Cory replied 11 months ago.

Catherine,

Please do not forget to rate my answer above with 3 stars or higher for assisting you today.

Thank you,

Cory

Customer: replied 11 months ago.
Apologies again,
I'm all at sea thinking i've been hacked - but why? havent been able to change my password ***** am having difficulty. will advise you when its changed.
Thanks dear Cory
Expert:  Cory replied 11 months ago.

Catherine,

If you go to the link to change the password ***** should be able to.

https://account.live.com/password/Change?mkt=en-US&refd=account.microsoft.com&refp=privacy

Expert:  Cory replied 11 months ago.

Catherine,

Please let me know if this is resolved or if you need more assistance.

Thanks,

Cory

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