How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I'm trying to contact Adobe accounts and have forgotten my

Customer Question

I'm trying to contact Adobe accounts and have forgotten my password! It is essential to my installing Lightroom 6. An email as requested to them brings a reply with a link address which I'm supposed to click on. This ha proved impossible and trying to paste the link into my browser also useless. Whilst this is a matter between Adobe and me have you any hints?
***** *****
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

To confirm, you did receive a link to your e-mail address from Adobe, but the link doesn't work when clicked?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 1 year ago.
link received but no success clicxking. I tried pasting the link address in google but 'not understood' message received.
Expert:  IT Miro replied 1 year ago.

Thanks for the information!

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.