I'm sorry about the issue. What's the model of your kindle? Does it have touch screen?
Can you please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check.
- When you go to menu / settings on the kindle, then go to the Registration or Account option, does it show your correct email address as when you go to the Amazon website?
Please reply at the box below. Thank you,
Yes, please deregister the device, then register / sign in with your correct email address, and check.
Please reply at the box below to continue. Thank you,