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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35210
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Forgot my password

Customer Question

forgot my password
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** such as email password, or computer's login password, or Wi-Fi / wireless password, etc.?

Have you tried anything?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
mobile phone Galaxy A3
Expert:  Viet - Computer Tech replied 3 months ago.

Thank you. Do you mean you cannot open settings or open anything on the phone at all?

Please tell me everything it is currently showing on the phone's screen.

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
cant open anything
Expert:  Viet - Computer Tech replied 3 months ago.

Thank you. Please try the following in order to reset the phone:

  1. Press and hold the Power button, then select the Power off option and confirm to turn it off for now.
  2. Press at the same time the 3 buttons Volume Up, Home, and Power until the samsung / recovery menu appears, then release.
  3. Use the Volume Down button to highlight option wipe data/factory reset, then press Power button.
  4. Use the Volume Down button to highlight option Yes ..., then press Power button.
  5. Wait a bit for the process to finish.
  6. Press Power button to reboot system now.

- Do you see the system recovery menu when trying the above steps?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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