I'm sorry about the issue. What kind of password ***** ***** such as email password, or computer's login password, or Wi-Fi / wireless password, etc.?
Have you tried anything?
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Thank you. Do you mean you cannot open settings or open anything on the phone at all?
Please tell me everything it is currently showing on the phone's screen.
Thank you. Please try the following in order to reset the phone:
- Do you see the system recovery menu when trying the above steps?
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When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,