Hi Dennis, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I noticed that you posted a request for Secure Remote Assistance. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.Please let me know by replying to me here so that I can help you further.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=5eaf056e-31b4-438f-aa08-08961882901d
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.