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Do you need the printer software to download onto your Mac?
I have accepted your remote assistance offer so I can download and install it for you.
Please go to http://www.teamviewer.comClick on the green download buttonDownload the software, run the installation, and open the software. After opening the software, you will see on the left hand side "YOUR ID" and "YOUR PASSWORD" -- Please provide those two numbers to me
Did you see my last reply? I will need the YOUR ID and YOUR PASSWORD ***** to me through Teamviewer. Please follow my steps above so I can install the program for you.
We never connected -- Please click here: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-L7000-All-in-One-Printer-series/3601421/model/2511716
If your operating system is not showing properly where it says operating system, please click on Change.
If it shows the correct operating system, click on DOWNLOAD next to the Full Software. Run the downloaded file and the software will walk you through connecting the printer.