Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=ed973279-c5cb-46e5-9c02-2ef4de08999d
Select I AGREE or RUN when prompted
I had a power outage and lost connection.
Please reply back here when you see this message so I can connect again.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=ea3f375c-8442-4bb8-835b-083033747475
Please let me know when your computer restore is completed.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=615518f4-c63a-4326-b4ae-bb64f7fcf2a5
Select I AGREE or RUN
Everything has been fixed and working!
Let me know if you have anymore questions.
I can connect to your computer later today when I am in the office to fix your calendar and contacts issue.
Unfortunately, I had an emergency today. Are you available tomorrow?