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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 18923
Experience:  Expert for over 10 years
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My old laptop got stolen. This used to have my outlook

Customer Question

My old laptop got stolen. This used to have my outlook synchronised with my Hotmail.
I now have a replacement laptop with Outlook 2010. I know it should be an easy process. I've tried several things. But I keep getting error messages:
I get he windows security window asking for Password *****
I input the password ***** the window comes back asking again.
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: I need help setting up Outlook 2010 to synchronise with my hotmail
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.

Hi,

Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.

Josh and 2 other Computer Specialists are ready to help you
Customer: replied 11 months ago.
Hi Josh !Do I need to do anything more at present?
Expert:  Josh replied 11 months ago.

I had a power outage and lost connection.

Please reply back here when you see this message so I can connect again.

Customer: replied 11 months ago.
OK josh.I hope all is well
Customer: replied 11 months ago.
The MS Office "repair" finished and asked for reboot.I'll just do that and message you again.
Customer: replied 11 months ago.
Hi Josh.Just rebooted.The remote assistance has timed out.
I await your response.
Expert:  Josh replied 11 months ago.

Please let me know when your computer restore is completed.

Customer: replied 11 months ago.
Hi Josh.It's restored.
Expert:  Josh replied 11 months ago.

Everything has been fixed and working!

Let me know if you have anymore questions.

Customer: replied 11 months ago.
Just woke up.
The email seems to be working well !
Great !! Fantastic !!But what's happened to the Contacts and Calendar ??
Customer: replied 11 months ago.
Hi Josh !Are you online by any chance ?
Expert:  Josh replied 11 months ago.

I can connect to your computer later today when I am in the office to fix your calendar and contacts issue.

Customer: replied 11 months ago.
OK. You best just email. I'll pick this up on my mobile.
Thanks
Expert:  Josh replied 11 months ago.

Hi!

Unfortunately, I had an emergency today. Are you available tomorrow?

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