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technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 1957
Experience:  20 years combined corporate and small business experience.
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I have a Samsung notebook model np-r780- js02uk. I believe

Resolved Question:

I have a Samsung notebook model np-r780- js02uk. I believe it suffered the blue screen of death (hard drive failure). I took it to my local PC World who told me they couldn't fix it as they could not get replacement parts, but they did manage to retrieve my data.
I have since bought a compatible hdd, albeit a 1Tb in lieu of 500Gb.
My problem is that on turning 'ON' it is asking for the hdd password, which I don't know and have tried to change it through the BIOS, to no avail. It is also now asking for the system password, which again I don't know.
Any help would be appreciated.
Kind regards
James. D
Submitted: 9 months ago.
Category: Computer
Expert:  technicalcat replied 9 months ago.

Hello James, and thank you for using this service.

I'm sorry to hear you are having trouble. From where or who did you purchase this hard drive? Also, was is new in box, or used?

Customer: replied 9 months ago.
I bought the hdd drive from Sense Group via Amazon & it was advertised as new, and no it wasn't delivered in a box.
Expert:  technicalcat replied 9 months ago.

What's the make and model of the hard drive?

Expert:  technicalcat replied 9 months ago.

Also, was the drive delivered in a sealed static bag? Any signs that it may have been USED, because it likely may have been given the problems you are having.

Customer: replied 9 months ago.
The drive was delivered in an anti static bag, although not completely sealed, they used what appears to be an appropriate sticker that can be easily removed.
The drive is a Samsung photo attached.
Expert:  technicalcat replied 9 months ago.

Could you please take a picture of the screen with the message asking you for the HDD password, and send it to me? thanks.

Customer: replied 9 months ago.
This is now the screen I get first, this is straight from powering up.
Expert:  technicalcat replied 9 months ago.

That doesn't look like a HDD password. Have you ever previously setup a BIOS password ***** this on the computer? If not, please try this. Completely remove the new hard drive from the unit, and then try to power on again. This way we can make sure it is indeed a BIOS password ***** it appears to be.

Customer: replied 9 months ago.
Ok. I have powered down, removed the hard drive and replaced. Powering up gives the same screen as before.
Customer: replied 9 months ago.
This screen is a new addition to password ***** hdd password ***** to come I think!
Expert:  technicalcat replied 9 months ago.

Did you remove the hard drive, and leave it out, or replace it with a different drive? I want you to power on with NO hard drive in the unit.

Customer: replied 9 months ago.
Ok, without the hard drive I still have the same screen!
Expert:  technicalcat replied 9 months ago.

My guess is since you received the unit back from your local repair place (PC World), that you have encountered this password ***** since?

Customer: replied 9 months ago.
I don't believe I have ever seen this password ***** before today.
Expert:  technicalcat replied 9 months ago.

OK. I'm confused. You stated you had a hard drive crash, and a local company did recovery. You then purchased a new drive. My question is, that since you received your laptop back from the local repair (PC World), you haven't powered on or used your computer until you got the new hard drive, because you were waiting for the new hard drive. Correct?

Customer: replied 9 months ago.
Weird, I have just put in a password ***** used for something else & got the attached screen!!!!
In answer to your question, yes, I didn't turn my computer on until I had fitted the new drive.
Customer: replied 9 months ago.
That screen is without the hard drive being fitted.
Expert:  technicalcat replied 9 months ago.

OK. Do NOT forget that password ***** put in. It would appear PC World is off the hook.

Whether you remember it or not, you set this password ***** the BIOS. It is a very secure password ***** for anti-theft purposes. You can remove it in the BIOS, just as you set it, but you'll need to go into the BIOS , and type the password ***** order to remove it. Only a person can set this password. They don't just happen on their own.

For now, you can simply type in the password ***** prompted , and at a later date remove it.

You can now put your new HDD back in and proceed with installation of Windows or system recovery. Even though this isn't the topic of your original question, please note you'll be needing recovery CD/DVD disks for your particular laptop in order to get things working again, since you new hard drive is likely completely BLANK.

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Customer: replied 9 months ago.
I have now reinstalled the hard drive whilst the power was on pressed the return key & now have the attached screen!
I then turned the power off & re-started the computer. Computer requested the system password, which I obliged with & now have this screen (hdd user password). Password *****!
Customer: replied 9 months ago.
Also unfortunately I don't have any recovery cd/dvd's :-(
Expert:  technicalcat replied 9 months ago.

That's a very strange set of occurrences, and I'm wondering if you somehow set a password ***** your new HDD as well, since you state you don't remember setting a system password, but yet a password ***** know was set on the unit. I would advise you first try every password ***** can think of. Did you have anyone else working on your computer? Family or friend?

It is usually difficult to impossible to reset a HDD password ***** you do not know. They tend to be even more secure than BIOS passwords. However, if you are unable to get in then try to enter the BIOS on this computer, and then use the keyboard to look around for the HDD password ***** Usually you'll get into this by pressing F2 at the samsung logo screen right after powering on, or right after your first password ***** You'll be looking for a screen similar to the one shown in the very beginning of the video linked below:

https://www.youtube.com/watch?v=4cJly1Apevs

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Please remember to rate my time and help before you go. I continue to help before and after rating until you are satisfied. A positive rating is the only way I can get credit for my time in helping you. Thank you!

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Customer: replied 9 months ago.
How can it ask for a password ***** soon as its powered up, before even going into the BIOS?
I wouldn't trust anyone but myself to use this computer (even if I do muck it up myself, at least I'm the only 1 to blame!).
I have got into the BIOS (very dangerous)! Tried a number of passwords to no avail.
Any further suggestions?
Expert:  technicalcat replied 9 months ago.

It looks like the BIOS is saying only a user password ***** ***** See if you can cursor up to where is says "clear" and then press enter on that. These screens are pretty simple. You just don't want to "set" or otherwise enter a password ***** of course. You are trying to "clear" or "disable" any passwords. You don't want to have ANY passwords set in your BIOS, because when you do , you have these problems you are having.

So try that clear, and tell me what happens. If you are unsure, just message back to me.

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Please remember to rate my time and help before you go. I continue to help before and after rating until you are satisfied. A positive rating is the only way I can get credit for my time in helping you. Thank you!

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Customer: replied 9 months ago.
It says the user password ***** "clear".
The curser will only scroll up to "set supervisor password"
If I press enter on either of the 3 options it asks for a current password!Would powering down, removing power sources and the CMOS battery help?
Expert:  technicalcat replied 9 months ago.

If it's asking for a current password, then the BIOS is locked, and not much surprise there. You'll need to try to enter the one you used before, and any others you can think of.

Forget about powering down or batteries. There is virtually no easy way to clear BIOS passwords on modern laptops, and the few that may work risk damage to your unit.

Let me know if you are able to get the BIOS to accept a current password.

>>>>>>>>>>>>>>>>>>>>IMPORTANT<<<<<<<<<<<<<<<<<<<<<<<

Please remember to rate my time and help before you go. I continue to help before and after rating until you are satisfied. A positive rating is the only way I can get credit for my time in helping you. Thank you!

>>>>>>>>>>>>>>>>>>>>IMPORTANT<<<<<<<<<<<<<<<<<<<<<<<

technicalcat, Consultant
Category: Computer
Satisfied Customers: 1957
Experience: 20 years combined corporate and small business experience.
technicalcat and 2 other Computer Specialists are ready to help you
Expert:  technicalcat replied 9 months ago.

Thank you for the positive rating. Let me know if you have any follow up questions on this issue, and please request me in any tech/computer questions you may have in the future by typing "FORCustomerquot; as the first two words of any new questions, and then awaiting my reply when I'm online. Much appreciated.

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