Hello James, and thank you for using this service.
I'm sorry to hear you are having trouble. From where or who did you purchase this hard drive? Also, was is new in box, or used?
What's the make and model of the hard drive?
Also, was the drive delivered in a sealed static bag? Any signs that it may have been USED, because it likely may have been given the problems you are having.
Could you please take a picture of the screen with the message asking you for the HDD password, and send it to me? thanks.
That doesn't look like a HDD password. Have you ever previously setup a BIOS password ***** this on the computer? If not, please try this. Completely remove the new hard drive from the unit, and then try to power on again. This way we can make sure it is indeed a BIOS password ***** it appears to be.
Did you remove the hard drive, and leave it out, or replace it with a different drive? I want you to power on with NO hard drive in the unit.
My guess is since you received the unit back from your local repair place (PC World), that you have encountered this password ***** since?
OK. I'm confused. You stated you had a hard drive crash, and a local company did recovery. You then purchased a new drive. My question is, that since you received your laptop back from the local repair (PC World), you haven't powered on or used your computer until you got the new hard drive, because you were waiting for the new hard drive. Correct?
OK. Do NOT forget that password ***** put in. It would appear PC World is off the hook.
Whether you remember it or not, you set this password ***** the BIOS. It is a very secure password ***** for anti-theft purposes. You can remove it in the BIOS, just as you set it, but you'll need to go into the BIOS , and type the password ***** order to remove it. Only a person can set this password. They don't just happen on their own.
For now, you can simply type in the password ***** prompted , and at a later date remove it.
You can now put your new HDD back in and proceed with installation of Windows or system recovery. Even though this isn't the topic of your original question, please note you'll be needing recovery CD/DVD disks for your particular laptop in order to get things working again, since you new hard drive is likely completely BLANK.
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That's a very strange set of occurrences, and I'm wondering if you somehow set a password ***** your new HDD as well, since you state you don't remember setting a system password, but yet a password ***** know was set on the unit. I would advise you first try every password ***** can think of. Did you have anyone else working on your computer? Family or friend?
It is usually difficult to impossible to reset a HDD password ***** you do not know. They tend to be even more secure than BIOS passwords. However, if you are unable to get in then try to enter the BIOS on this computer, and then use the keyboard to look around for the HDD password ***** Usually you'll get into this by pressing F2 at the samsung logo screen right after powering on, or right after your first password ***** You'll be looking for a screen similar to the one shown in the very beginning of the video linked below:
It looks like the BIOS is saying only a user password ***** ***** See if you can cursor up to where is says "clear" and then press enter on that. These screens are pretty simple. You just don't want to "set" or otherwise enter a password ***** of course. You are trying to "clear" or "disable" any passwords. You don't want to have ANY passwords set in your BIOS, because when you do , you have these problems you are having.
So try that clear, and tell me what happens. If you are unsure, just message back to me.
If it's asking for a current password, then the BIOS is locked, and not much surprise there. You'll need to try to enter the one you used before, and any others you can think of.
Forget about powering down or batteries. There is virtually no easy way to clear BIOS passwords on modern laptops, and the few that may work risk damage to your unit.
Let me know if you are able to get the BIOS to accept a current password.
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