I'm sorry about the issue. What's the model of your device?
Please reply at the box below. Thank you,
Thank you. Please press and hold the Power on / off button on your kindle for about 30 seconds, then turn it back on, and check.
Does it still show Safe Mode?
When did this issue first occur?
OK, so after holding the power on / off button for about 30 seconds, then turn it back on, does it still show Safe Mode?
Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,