Hello and welcome to justanswer. My name is***** will be assisting you today.
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Is this a laptop or desktop PC?
Do you have any other devices connected to the USB port? if so does they work?
Note: - Please reply using the box below.
It seems like you have opened a new question to reply,please use the reply box below to reply to me regarding the mouse issue.
Thank you for the details.It seems like you had requested for remote assistance to do that i need to know whether you are chatting to me from the acer laptop?
To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=ad1baef3-bb4c-4258-8e92-241ac4498d21 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I haven't got the access to your computer, is there any problem opening the link i gave or running the remote support tool (Elisnore Screen Connect Client)?
Thanks connected now.